Customer Service

CUSTOMER SERVICE REPRESENTATIVE - PERMANENT POSITION BASED IN SOLIHULL - £16,000 - £18,000 PER ANNUM


The ideal candidate will be responsible for providing customer service support for a broad client base whilst supporting the wider customer service department. Duties will include:

• Produce quotes and handle wide-ranging enquiries whilst meeting agreed service levels.
• Develop the skills and know-how to resolve routine enquiries via telephone/email/fax/web, effectively prioritising
workload.
• Produce routine reports through Excel.
• Meet customer service standards and targets as set; ensuring customer satisfaction levels are maintained.
• To participate in the overall achievement of regions sales targets.

Due to the high volume of applications currently being received if you do not receive a reply within 5 working days please assume that your application has been unsuccessful. We would like to thank you for taking the time to apply for this vacancy.

Skill Requirements: If you have a proven track record in a customer service environment, can work to targets and is looking to continue and develop a career within a forward thinking and professional organisation then please apply today.

Sales

DIRECT SALES SUPPORT TEAM LEADER - PERMANENT POSITION BASED IN SOLIHULL – £25,000 - £29,000 PER ANNUM

The role is to support the team by providing direction, coaching, motivation and development, with the aim of ensuring that sales support activities are optimised and customer service standards are continuously met and improved

• Ensure that all department activities are delivered efficiently and on a timely basis. This includes progressing
orders and the total support of the customer throughout the after sales process.
• To be actively involved in recruitment, induction, setting objectives and appraisals, 1-2-1 reviews, team
meetings, monitoring and control of absence procedures, managing performance and coaching
• To meet or exceed when possible, the expectations of customers, by delivering quality customer service.
• Ensure that any customer enquiries or complaints are handled efficiently and effectively
• Monitor individual team members’ performance
• Create and sustain effective relationships with customers and suppliers
• Collate information and statistics on team performance and key activity levels in line with set targets and
volumes, produce verbal and statistical reports as required.

Due to the high volume of applications currently being received if you do not receive a reply within 5 working days please assume that your application has been unsuccessful. We would like to thank you for taking the time to apply for this vacancy.

Skill Requirements: If you have the relevant experience, looking for a challenge then we would like to hear from you

• Procedural/Product/Specialist Knowledge
• Oral Communication
• Interviewing
• Self/Work Organisation
• Performance Review & Development

Administration

ADMINISTRATIVE ASSISTANT – BASED IN BROMSGROVE - £12,000 PER ANNUM

A Fantastic opportunity has arisen for a Administrative Assistant based in Bromsgrove on a Permanent basis.

Your role will be to support and provide assistance within the office and various departments. You will responsible for inputting and maintaining data filing, typing, liaising with internal and external customers over the phone/email and completing ad-hoc administrative tasks.

Your daily duties will involve –

Filing and retrieving of files
Photocopying/scanning
Dealing with all incoming and outgoing post
Daily to Do’s List to be updated
Faxing
Stationery ordering
Data input/retrieving data from back office systems
Typing
Mail shots
Meeting and greeting clients
First response to all incoming calls and re directing

Due to the high volume of applications currently being received if you do not receive a reply within 5 working days please assume that your application has been unsuccessful. We would like to thank you for taking the time to apply for this vacancy.

Skill Requirements: The successful candidate will have previous experience within an administration role, have an excellent telephone manner, communication skills and be able to prioritize daily tasks in order of importance.

Customer Service

CUSTOMER SERVICE REPRESENTATIVE - PERMANENT POSITION BASED IN SOLIHULL - £16,000 - £18,000 PER ANNUM

The ideal candidate will be responsible for providing customer service support for a broad client base whilst supporting the wider customer service department.

Duties will include:
•Produce quotes and handle wide-ranging enquiries whilst meeting agreed service levels.
•Develop the skills and know-how to resolve routine enquiries via telephone/email/fax/web, effectively prioritising workload.
•Produce routine reports through Excel.
•Meet customer service standards and targets as set; ensuring customer satisfaction levels are maintained.
•To participate in the overall achievement of regions sales targets.

If you have a proven track record in a customer service environment, can work to targets and is looking to continue and develop a career within a forward thinking and professional organisation then please apply today.

Due to the high volume of applications currently being received if you do not receive a reply within 5 working days please assume that your application has been unsuccessful. We would like to thank you for taking the time to apply for this vacancy.

Skill Requirements: Oral Communication
Written Communication
Analytical Skills
Self/work Organisation
Sales Skills

Administration, Finance

FINANCE AND ADMINISTRATION OFFICER - 3 MONTH TEMPORARY CONTRACT - £18,000 PER ANNUM

A fantastic opportunity has arisen for an experienced Finance and Administration Officer based in Redditch on a temporary 3 month contract.
Your role will be to provide general administrative support to ICT including processing financial administrative support

The ideal candidate will possess the following skills :

• Educated to GCSE level standard or above
• At least one year’s experience of using computer based finance systems, including purchase and payments control
• At least one year’s practical experience of providing general administrative duties
• A basic knowledge of project process and documentation throughout the project lifecycle based on at least one
years’ experience in a project office or supporting a project manager.
• MS Outlook, Word and Excel – intermediate level
• MS Project – basic level.
• Numerate and so able to make sense of budget figures
• Document production skills – to produce clear, well formatted documentation to high standards.
• Minute taking skills – production of timely, accurate minutes which clearly record key discussion points, decisions
and actions
• Organisational skills – to efficiently organise meetings and workshops
• Good attention to detail – for accurate minutes and filing
• A good team player – willing and able to assist customers and colleagues and flexibility to cover for others


Due to the high volume of applications currently being received if you do not receive a reply within 5 working days please assume that your application has been unsuccessful. We would like to thank you for taking the time to apply for this vacancy.

Administration

Administrator – Bromsgrove - £14,000 - £17,000

A fabulous opportunity has arisen for a permanent Administrator to work for a company based in Bromsgrove.

Duties to include:
•Filing and scanning correspondence
•Maintaining accurate files
•Accurate Data Input
•Appointment letters and feedback monitoring
•Working to deadlines
•Communicating with clients by telephone, letters, fax and email
•Diary co-ordination via Microsoft Outlook
•Arrange meetings, book and prepare meeting rooms and provide/arrange hospitality

The company is looking for the following qualities:

•Flexible approach to working conditions and working environment change.
•Self-motivated and enthusiastic worker.
•Ability to work on own initiative.
•Effective team worker.
•Computer literate – Word and Excel in particular with use of email system
•Good communication skills: verbal/written.
•Good problem solving skills.

Due to the high volume of applications currently being received if you do not receive a reply within 5 working days please assume that your application has been unsuccessful. We would like to thank you for taking the time to apply for this vacancy.

Administration, Finance

INVESTMENT ASSISTANT – BASED IN BROMSGROVE - £15+ Per Annum

Due to continuous company expansion our clients are looking to recruit an Investment Assistant based in Bromsgrove on a Permanent basis.

Your job role will be to provide support and provide assistance within the department. You will be responsible for inputting and maintaining data, filing, liaising with internal and external customers over phone/email and completing ad-hoc administrative tasks where required.

Your duties will involve
Daily To Do’s list to be updated
Understanding of DMS/PMS reviews
Binding and issue of reviews to clients
Checking of reviews
Scanning of dealing confirmation forms
Daily download
DMS Letter 2’s
Daily cash reporting – Pershing
Basic admin support for team.

Due to the high volume of applications currently being received if you do not receive a reply within 5 working days please assume that your application has been unsuccessful. We would like to thank you for taking the time to apply for this vacancy.

Skill Requirements: The successful candidate will have previous proven experience within a financial services environment, have excellent communications skills and be able to work to deadlines and have the ability to prioritize your daily workload.

Finance

FINANCIAL PLANNING TECHNICIAN - BASED IN BROMSGROVE - £25,000 PER ANNUM

A fantastic opportunity has arisen for an experienced financial planning technician based in Bromsgrove.
Your responsibilities will include:

• Production of reports
• Liaison with consultants to ensure suitability of product and other recommendations for clients
• Implementation of marketing initiatives to increase revenue
• Liaising between financial advisers and administrators in respect of implementation of new business.
• Responsible for producing complex investment reports for new business
• Portfolios
• To keep upto date with developments in financial markets
• To continually develop knowledge of financial services products

Due to the high volume of applications currently being received if you do not receive a reply within 5 working days please assume that your application has been unsuccessful. We would like to thank you for taking the time to apply for this vacancy.

Skill Requirements: The ideal candidate will have a knowledge in the finance industry. They will be fully qualified and able to produce compled tax and financial reports. Have a detailed knowledge and understanding of UK tax systems, trusts, investments wrappers and investment assets allocation and market workings.

Personal Assistant

PA - £23000 - £25000 5 MILES FROM SOLIHULL CENTRE - IMMEDIATE START

A highly experienced and professional PA is required for an immediate start to provide PA/Secretarial support at Director level. You MUST have previous experience of working at this level in a large global organization.

You should also have extensive experience of arranging domestic and international travel arrangements, producing confidential documentation and PowerPoint presentations.

Due to the high volume of applications currently being received if you do not receive a reply within 5 working days please assume that your application has been unsuccessful. We would like to thank you for taking the time to apply for this vacancy.

Skill Requirements: You should be intelligent and assertive with a proactive attitude

Administration

Kate and co are currently recruiting for an experienced Administration Assistant based in Warwick.
This is an excellent opportunity for an experienced administrator who enjoys working part of a team, and thrives on a busy working environment.

Main Responsibilities:
• To assistant the team of Administrators in the administration of Estates
• To be completely competent in using the in-house data base: Probate Express software on completion of probationary period (3 months)
• To complete a wide variety of tasks including data input
• To scan and prepare important client documentation using Probate Express
• To delegate tasks to relevant departments based on individual cases.
• To liaise with other departments regularly in order to investigate and solve queries
• To meet Team Key Performance Indicators (KPI’s)
• To undertake tasks outside of “normal” remit in order to assist with high workloads in other departments, when required
KPI’s: Daily completion of due tasks, the understanding and development of the administrative process, accuracy and efficiency of data input and document creation

Skill Requirements: Good communications skills, well organised and self motivated