Payroll

ACCOUNTS CLERK – REDDITCH - £15 TO £17K PER ANNUM

A fantastic opportunity has arisen for a full time Accounts Clerk based in Redditch.

Your role & Responsibilities will involve –

• Purchase Ledger
• Sales Ledger
• Matching invoices
• Dealing with suppliers agreements
• Opening new customer accounts
• Process credit checks and references inline with company procedures and policies
• Daily banking
• Run and send out statements – liaising with credit controller
• Preparation of aged debtors report
• Administration & Filing when required

Due to the high volume of applications currently being received if you do not receive a reply within 5 working days please assume that your application has been unsuccessful. We would like to thank you for taking the time to apply for this vacancy.

Skill Requirements: The successful candidate will have previous experience within a similar role along with accounts office experience, you will have a positive telephone manner, great team player with attention to detail and have the ability to work well under pressure.

Customer Service

CUSTOMER SERVICE EXECUTIVE - BIRMINGHAM - £17,000 - £18,000 PER ANNUM

Kate + Co are recruiting for a Customer Service Executive – Specialist for a Birmingham based company.

The ideal candidate will be working in a highly motivated and customer focused team you will provide customers with quotes and through effective follow up activity progress quotes to orders. You will be also providing support to customers.

Duties Include

• Provide quotes and enter orders accurately in line with customer policies and service level agreements.

• Through proactive and effective controls generate new business through de-hire replacements

• Proactively follow up quotes within prescribed timescales to secure the business and achieve pre-set targets.

• Handle telephone/e-mail/fax/e-commerce enquiries from customers in an efficient and professional manner whilst
observing the Data Protection Act and demonstrating the company values and sound behaviors.
• Provide accurate, detailed and timely reports to customers as required.

• Carry out such tasks that are required to meet the needs of the business.

• Maintain and work towards growing the customer database to fully capitalise on all available sales opportunities.

Due to the high volume of applications currently being received if you do not receive a reply within 5 working days please assume that your application has been unsuccessful. We would like to thank you for taking the time to apply for this vacancy.

Administration, Customer Service

CUSTOMER SERVICING OFFICER - PERMANENT POSITION £14,500K PER ANNUM

Kate+Co are currently recruiting for a Customer Service Officer based in Solihull. The successful candidate will have previous experience within a similar role. The main aim of the role is to provide excellent customer service to customers. This will involve both written and verbal communication with customers on aspects of account handling. There is an opportunity to earn an extra £2500 per year as an incentive by reaching your targets. This position will be on a shift pattern which will include some evenings and weekends.
Responsibilities

• Provide accurate and timely information
• Interpret customers instructions
• Manage, organize and update databases
• Represent the organisation in a highly professional manner at all times


PLEASE ONLY APPLY FOR THE POSITION IF YOU WILL PASS A CREDIT CHECK.

Due to the high volume of applications currently being received if you do not receive a reply within 5 working days please assume that your application has been unsuccessful. We would like to thank you for taking the time to apply for this vacancy.

Skill Requirements: Skill Requirements
• Customer service
• Professionalism
• Integrity
• Self organisation
• Decision making
• Team work
• IT aptitude
• Treating customers fairly

Customer Service

Kate& Co are looking to recruit experienced Customer Service Advisors

Job Title: Customer Service Advisor

Reporting Line: Team Manager

Place of Work: Coventry

Excellent opportunity for experienced customer services advisors.

£14,000 per annum plus benefits

Key Responsibilities:

Customer Service

• Handle incoming Service & Support calls and emails ensuring that ID and verification processes are adhered to.
• Activate customer credit card
• Process debit card payments
• Provide assistance with balance requests, password setup and any general customer requests for information
concerning the product
• Identify and capture any potential complaints and refer as necessary
• Manually pass details to the Fraud team where appropriate
• Offer PBP, Balance transfers and additional cardholders

Service Delivery
• To meet and maintain a quality standard of 85% for calls and 90% for data integrity.
• Ensure that Key Performance Indicators (KPI’s) are achieved in order to meet Service Level Agreements (SLA’s)
• Participate as required in reviews of operational processes that will support the growth of the business in terms of
both revenue and client service delivery.

Quality and customer satisfaction
• Maintain a proactive approach to delivery.
• Manage self against quality targets.
• Use agreed company methodology and processes to ensure full internal and client audit trail is maintained. Input
to the process of contact reporting.
• Retain and constantly update product knowledge on a daily basis on the various qualifications, using methods that
are available.
• Maintain an understanding of team and operational customer satisfaction ratings. Strive through best practice
management to improve ratings.
Client liaison
• In conjunction with line managers, build and maintain positive professional relationships with designated
representatives of the Client’s company.
• Ensure a clear understanding of the strategic relationship with the client, and can support the same.
• Work closely with line manager to highlight operational risks, areas for improvement, etc.

Communication and reporting
• Ensure that each customer contact received is handled in a courteous, efficient and effective manner.
• Escalate any potential problems and feedback from customers to the management team using appropriate
methods.
• Liaise professionally and effectively with departments ensuring that rapport building is used to maintain the
relationship


Behavioural Competences:

• Resilience and motivation
• Communication Skills
• Teamwork
• Industry/Technical Knowledge
• Attention to Detail/Quality Orientation
• Customer Service Focus
• Energy and Achievement
• Empathy

Person Specification:

Education & Experience
• Educated to GCSE level or equivalent including English and Mathematics.
• Up-to-date regulatory knowledge
• PC and Keyboard Skills
• Credit Card/ Financial Services Experience
• Experience of working in a customer service role handling escalated customer complaints
• Enthusiastic and flexible approach with the ability to work as part of a team

Administration, Customer Service, Data Input, Sales

Kate and Co are currently recruiting for a Customer Service Representative based in Stratford Upon Avon


Summary
This is an exciting new opportunity to play an important role in achieving growth target. You will become an expert in how we move material from our customers’ for recycling. This role encompasses a wide variety of tasks from sourcing new haulage providers to ensuring that the month end process is completed accurately in Valpak’s in house systems. You will communicate with a variety of different companies and individuals in the recycling sector and ensure that the company are seen as a competent and efficient provider of recycling services.

Line Manager:
Administration Manager

The Person
The successful candidate will be a highly organised, confident individual. Working closely with the Team you will be the first point of contact for all order related enquiries. You will enjoy communicating externally and internally with people of all levels and backgrounds and will therefore have excellent communication skills. You will be positive, proactive, enthusiastic and enjoy working in a team. An eye for detail is essential in checking the accuracy of paperwork and recording critical information.

Activities
• Arranging collection of material from customer locations for delivery to End Markets and Stocking Sites.
• Negotiating with Haulage companies to obtain the best price & service.
• Creating & maintaining of customer contracts on in-house computer system.
• Creating customer orders on the in-house computer system.
• Creating, raising, checking and processing sales & purchase invoices.
• Maintaining accurate stock records at stocking locations, including resolution of stock discrepancies, and ensure
stock is agreed with each stocking location on a monthly basis.
• Recording of customer complaints.
• Accurate data entry onto in-house computer system.
• Sourcing new Haulage companies.
• General administration duties as necessary and when required.

Experience, Skills & Qualifications
• Customer focused with drive to provide the highest level of customer satisfaction
• Self reliant and able to work under pressure
• Strong organisational skills
• IT Literate: Word and Excel desirable
• Competency to multitask, prioritise and manage own workload
• Polite and professional at all times
• Positive, proactive, enthusiastic nature
• Excellent interpersonal skills
• Flexibility and adaptability
• The drive to learn and develop in an ever changing company
• Degree educated desirable
• Recycling and environmental interest desirable

Finance, Payroll

FINANCIAL CONTROLLER

Salary £25 – 30K dependent on experience

To support three companies one based in Birmingham’s Jewellery Quarter, one based in Solihull Town centre and one based in Stratford.

Knowledge of Sage accounting packages essential, Line 50/100 preferred, knowledge of Payroll in general is essential, experience of Sage Payroll package desirable. A knowledge of Invoice discounting also desirable. This person must be able to drive and be a car owner. I would expect this person to have a minimum of 3 years experience in a similar role with references if required.

Responsible for sales and purchase ledger, payroll, banking, nominal ledger, cash control, reconciliation including banking and supplier, VAT, PAYE, purchase control and it would also be desirable for this individual to create monthly management accounts.

Reporting to the MD this individual will be confident and diligent, be able to demonstrate a high degree of professionalism and capable of working in a stressful and ever changing working environment. They need to be calm under pressure and flexible as the role will be split between two very diverse companies in two locations. This person will be able to work under there own initiative and manage their own work priorities.

Please apply by sending a written application and CV to sarah@kateandco.com

Due to the high volume of applications currently being received if you do not receive a reply within 5 working days please assume that your application has been unsuccessful. We would like to thank you for taking the time to apply for this vacancy.

Administration, Receptionist

CLIENT SUPPORT ASSISTANT / RECEPTIONIST

Purpose of Role
To work as part of the client support team to deliver a first class front of house service

Main Responsibilities
• Answering switchboard calls in a polite and professional manner and deal with calls appropriately in a timely manner
• Greeting visitors at reception
• Keeping reception area neat and tidy
• Opening and franking mid-day post
• Collecting evening post from each floor and franking ready for despatch
• Logging and distributing incoming and outgoing faxes
• Booking and managing client suite meeting rooms when required
• Providing tea, coffee and other refreshments for meetings in client suites when required
• Tidying meeting rooms in readiness for next meetings when required
• Booking lunches and liaising with internal departments and external caterers when required
• Ordering and keeping stationery stock up to date
• Booking taxis for staff and clients - keeping appropriate log records
• Ensuring computerised internal telephone list is kept up to date
• Assisting with In-House conferences/ events
• Occasional help with putting marketing mail shots in envelopes
• Assisting with accounts payable work (eg. typing up invoices, liaising with credit control)

Education and Qualifications
Essential
Maths and English Language at GCSE or equivalent

Due to the high volume of applications currently being received if you do not receive a reply within 5 working days please assume that your application has been unsuccessful. We would like to thank you for taking the time to apply for this vacancy.

Skill Requirements: Desirable
Knowledge of Lotus Notes e-mail

Experience
Previous experience of working in a professional environment in a busy reception area

Good knowledge of computerised switchboards

Administration

ADMINISTRATOR - BASED IN WEST MIDLANDS - £13,000 to £16,000 Per Annum

An opportunity has arisen to work for one of the largest Independent builders merchants based in the Uk. Due to expansion our client are looking to recruit an administrator to work in their accounts team.
The main duties will include
- Accurately updating data on the company systems
- Writing letters and producing documents in MS Word
- Creating spreadsheets and graphs in MS Excel
- Answering the phone and responding to queries
- General administrative tasks including filing, faxing and photocopying

In return the company will provide ongoing training, excellent working conditions and the opportunity to progress in a family ran successful business.

Due to the high volume of applications currently being received if you do not receive a reply within 5 working days please assume that your application has been unsuccessful. We would like to thank you for taking the time to apply for this vacancy.

Skill Requirements: The successful candidate will have previous administration experience along with excellent communication skills both written & verbally, and have the ability to prioritize your own workload.

Administration, Call Centre, Clerical, Customer Service

Kate and Co ar currently recruiting for a Customer Services & Logistics Co-ordintaor

Working for a very well established, professional and friendly company.

The Position

This is an exciting and key role within the company where you will focus on arranging collection of materials from one location to deliver to varying sites or markets. You will be the first point of contact for general enquiries and order enquiries and to resolve issues and problems, providing the very highest levels of service. You will negotiate with and assess hauliers to obtain the best balance of price and service and you will maintain a supplier database for reference. You will raise orders using the computer system and raise and check all sales and purchase invoices again controlling and maintaining a customer database. You will carry out all stock reconciliations, maintain records and carry out all related administration.
The Person
You will be confident, totally customer focused and highly organised. You will be self motivated, self reliant, able to work under pressure and be eager to provide the very best in customer service. You will be flexible, have the ability to multitask and to prioritise and manage your own workload. You will have drive, be positive and enthusiastic and be proactive. You must have strong IT skills and have a sound knowledge of MS Office (particularly Word and Excel). You will have a good academic record with a minimum of good grade A levels.
The salary is in the range £17,000 per annum to £18,500 per annum and there are excellent holidays and benefits along with a company bonus scheme.

Customer Service

Kate+Co are looking to recruit a Telephone Advisor to work within the Warwickshire area.

This is a permanent assignment paying £14,000pa

Duties include:
• Work efficiently and professionally, primarily on the telephone but also in other areas of the Customer service centre (CSC), to achieve all CSC Service standards.
• Be proficient in all areas of service provided by the telephone channel within the six months of appointment.
• Demonstrate flexibility in hours and tasks, remaining positive, and treating other CBS colleagues with respect, consideration by using good manners and courtesy.
• Achievement of the agreed objectives
• Customer feedback and mystery shopper reports
• Customer compliments and complaints.
• Deal with customers (internal and external) in a way which leaves the customers with a positive impression of the Society

Skill Requirements: • Excellent customer service and communication skills.
• Excellent I.T skills, including experience of MS Word, Excel and Outlook.
• Past experience and knowledge of working in a customer based job is essential.

Due to the high volume of applications currently being received if you do not receive a reply within 5 working days please assume that your application has been unsuccessful. We would like to thank you for taking the time to apply for this vacancy.